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Skill Based Routing

Queue Callback

Route calls to agents based on their skill group and level. Skills Based Routing automates incoming calls making it easier to answer and solve calls. Skills and group levels can be customized i.e., most idle agent or linear.

Instead of waiting in queue, customers may choose to be notified when it is their turn to speak to a representative. Customers spend less time waiting in queue and more time is spent working with them on the actual call. 
 

Capture what employees are doing in the moment and convert them into real-time statistics. Displays these stats by using pre-built wallboards or customize your own. You can manage your employees without leaving your desk.

Realtime

Supervisor Control

Web Chat

Remotely manage employees by controlling agents and calls based on skill groups. Supervisors are able to manage and regulate employees without taking time away from their everyday duties. Gives you the ability to place employees on ready/not ready and you can log them on and off of Chronicall. 

Route web chats to agents based on previously set skill groups and levels. You can customize greetings, messages, and the look of the web chat interface. Web chats gives you the ability to solve problems and answer questions directly on your web page.

Chronicall Multimedia

Your Call Center Solutions.

See What Chronicall can do For You

Direct
801.713.2800a

Toll Free
888.944.XIMA (9462)

UK Free Phone
0800 083 2402

International
+44 203 301 4470

APAC 
+61-2-859-92136

Sales
sales@ximasoftware.com

Contact

Company

Xima Software
10653 South Riverfront Parkway, Suite 200
South Jordan, UT 84095-3545, USA

Xima Software Ltd
Office 3, Unit R Penfold Works Trading Estate Imperial Way Watford Herts WD24 4YY

Copyright ©2015 - 2018 Xima Software

D-U-N-S # 00-351-5852

Your Call Center Solutions.

Chronicall Multimedia